Refund & Dispute Policy

Last updated: June 4, 2026

At Chanh Phan Labs, we want to ensure you are 100% satisfied with your purchase. Our main goal is to build tools that bring daily productivity and utility to your browser. If you have any technical issues or find that our extension does not suit your workflow, we are here to help.

1. 14-Day Money-Back Guarantee

We offer a hassle-free 14-day money-back guarantee on all license purchases of our software products, including CleanDemo Pro (Monthly, 3-Month, Yearly, and Lifetime licenses).

If you request a refund within 14 calendar days from the original purchase timestamp, we will refund the full purchase price—no questions asked.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to our support inbox: chanhphanlabs@gmail.com.
  2. Set the email subject to: [Refund Request] CleanDemo Pro - [Your Name].
  3. Include your purchase invoice ID, license key, or the email address used during the checkout process.
  4. (Optional) Tell us why you are requesting a refund so we can improve our extensions for future updates.

3. Refund Processing Times

Once your request is received and verified, we will trigger the refund immediately via Stripe. The following processing guidelines apply:

  • License Cancellation: Your product license key will be deactivated instantly upon refund issuance.
  • Credit Card Refunds: Once processed, refunds typically take between 5 to 10 business days to show up on your credit card statement, depending on your bank and credit card company.
  • Email Confirmation: You will receive an automated email receipt confirming the refund transaction details.

4. Disputes and Support

If you encounter a billing issue, double charge, or license activation failure, we highly encourage you to email us at chanhphanlabs@gmail.com directly before raising a dispute with your bank. Chargebacks and bank disputes delay the refund process considerably. We are committed to resolving all billing complaints within 24 to 48 hours.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Chanh Phan Labs
Founder: Phan Minh Chanh
Email: chanhphanlabs@gmail.com